Cancellation & Refund Policy

Scheduling and confirmation

Requests submitted through this website are not confirmed appointments. After you send a request, we contact you to confirm the appropriate service, the scheduled time, and the fee before any session takes place.

Rescheduling

• You may reschedule a confirmed session by contacting us as early as possible.
• We ask for at least 24 hours' notice when it is possible to give it.
• If we need to reschedule, we will offer the earliest available alternative time.

Cancellations

• Cancellations made at least 24 hours before a confirmed session are eligible for a full refund of any amount paid, or may be applied to a future session.
• Cancellations made less than 24 hours before a confirmed session may be subject to a partial fee to cover reserved time.
• If a session is missed without notice, the reserved time may be charged.
• Free 15-minute support calls carry no fee and may be cancelled or rescheduled at any time.

Refunds

If a session has not yet taken place, any amount you paid is refundable as described above. If a session has already taken place and you are not satisfied with the support you received, contact us within 7 days and we will review the situation and work toward a fair resolution, which may include additional time at no charge or a partial refund.

Refunds are issued through the original payment method by our payment processor. Processing times depend on that provider and your bank.

Emergencies and unexpected events

Health emergencies, hospital readmissions, and similar unexpected events happen. If one affects your scheduled session, tell us and we will waive cancellation fees and reschedule when you are ready.

How to cancel or request a refund

Email support@xzorasolutions.com or call 224-484-9527 during business hours. Please include the date and time of the session. Keep medical details out of email — we only need the scheduling information.

Changes to this policy

We may update this policy as our services change. The date at the top of this page reflects the most recent update, and the version in effect at the time your session is confirmed is the one that applies.