Privacy Policy

Information we collect

We collect only what you choose to send us through our contact form or by email.

• Contact details you provide, such as name, email address, and phone number.
• Basic context about your request, such as the setting you are coming from, who you are seeking help for, and the type of support you are looking for.
• Optional notes you type into the form. We ask that these be limited to scheduling and logistics.
• Standard technical information generated when you visit the site, such as pages viewed and general device or browser details.

Information we ask you not to send

Our website form and our email address are not secure, HIPAA-protected channels. Please do not submit diagnoses, test results, medication lists, discharge paperwork, insurance identifiers, Social Security numbers, or other sensitive health or financial details through this website or by email.

If you send that information anyway, we will handle it carefully, but we cannot guarantee the security of information transmitted over the internet.

How we use your information

• To respond to your inquiry and follow up by email or phone.
• To determine whether our services fit your situation and to schedule a session.
• To process payment for services you request.
• To communicate with you about a service you have requested or received.
• To keep basic records of inquiries, scheduling, and payments.
• To maintain, secure, and improve this website.

Service providers we rely on

We do not sell, rent, or trade your personal information, and we do not share it with advertisers.

We use third-party vendors to run our business — website hosting, appointment scheduling, payment processing, email, and similar technology services. Those vendors may process the information you submit only to provide those services to us, under their own terms and privacy practices.

Because our website form, our email, and our general scheduling tools are ordinary business technology rather than channels we have independently verified as HIPAA-compliant, we do not describe this website or these vendors as HIPAA compliant. That is also why we ask you to keep sensitive health information out of the form.

We may disclose information when required by law, or when necessary to protect the safety of a person.

Contacting your healthcare providers

If a service involves communicating with a healthcare provider, facility, pharmacy, or plan on your behalf, we will ask you for written authorization first and will share only what you approve.

Retention and security

We keep inquiry and client records only as long as needed for the purposes above or as required by law, then delete them. We take reasonable administrative and technical steps to protect personal information, including access controls on our systems. No internet transmission or electronic storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

Privacy questions

If you have a question about this policy, or want to know what information we hold about you, email support@xzorasolutions.com or call 224-484-9527 during business hours. Please leave medical details out of that message.

Your choices

• You may ask us what information we hold about you, request corrections, or ask us to delete it.
• You may ask us to stop contacting you at any time.
• You may decline to provide optional information, though this may limit our ability to help.

Children's privacy

This website is intended for adults. We do not knowingly collect information from children under 13. Adults may contact us about support for a family member of any age.

Changes to this policy

We may update this policy as our services change. The date at the top of this page reflects the most recent update.